Refund policy

At Neohomestyle.com, we are committed to providing our customers with high-quality Home & Garden products that enhance comfort, functionality, and style in everyday living. Customer satisfaction is our top priority, and we strive to ensure a smooth and transparent shopping experience. This Return & Refund Policy outlines the terms and conditions under which returns, replacements, and refunds are processed.

By placing an order with us, you agree to the terms stated in this policy.

1. Overview

This Return & Refund Policy applies to all purchases made through our website Neohomestyle.com. We encourage customers to read this policy carefully before making a purchase to understand their rights and responsibilities.

If you are not completely satisfied with your purchase, we are here to help with easy return and refund options, subject to the conditions outlined below.

2. Return Eligibility

We accept returns under the following conditions:

  • The return request must be initiated within 7 days of delivery.
  • The product must be unused, undamaged, and in original condition.
  • The item must be returned in its original packaging, along with all accessories, manuals, and invoice.
  • Products that are defective, damaged, or incorrect at the time of delivery are eligible for return or replacement.

Returns that do not meet these criteria may not be accepted.

3. Non-Returnable Items

Certain items are not eligible for return or refund, including:

  • Used or damaged items not due to our fault
  • Items without original packaging
  • Products damaged due to misuse or mishandling
  • Clearance or final sale items
  • Customized or special-order products (if applicable)

We reserve the right to refuse returns that do not comply with our policy.

4. Damaged or Defective Products

If you receive a damaged, defective, or incorrect product, please notify us within 48 hours of delivery.

To process your request quickly, you must provide:

  • Order number
  • Clear photos or videos of the damaged product
  • Images of packaging (if damaged)

After verification, we will offer one of the following:

  • Replacement of the product
  • Full refund (if replacement is not available)

5. Return Process

To initiate a return, please follow these steps:

  1. Email us at neohomestyle82@gmail.com
  2. Provide your order details and reason for return
  3. Attach product images (if applicable)
  4. Wait for confirmation from our support team

Once your return request is approved, we will provide instructions for returning the item.

6. Reverse Pickup Facility

We may offer a reverse pickup service depending on your location.

  • If reverse pickup is available, our courier partner will collect the product from your address.
  • If reverse pickup is not available, you will need to ship the product to our address:

Return Address:
BARUIPUR, NATUNPARA
WARD NO -11
SOUTH 24 PARGANAS
KOLKATA – 700144
West Bengal, India

Customers must ensure proper packaging to avoid damage during return transit.

7. Return Shipping Charges

  • If the return is due to our error (wrong or defective product), we will bear the return shipping cost.
  • If the return is due to customer preference (change of mind, dislike, etc.), the customer will bear the shipping cost.

Shipping charges are non-refundable unless the return is due to our mistake.

8. Refund Policy

Once we receive and inspect the returned product, we will notify you about the status of your refund.

Refund Approval Conditions

Refunds will be processed only if:

  • The product meets return eligibility criteria
  • The returned item passes quality inspection

Refund Timeline

  • Refunds will be processed within 5–7 business days after approval
  • It may take additional time depending on your bank or payment provider

9. Refund Method

Refunds will be issued through the original payment method used at the time of purchase:

  • Prepaid Orders: Refunded to bank account, credit card, debit card, or wallet
  • Cash on Delivery (COD): Refund will be processed via bank transfer or UPI

Customers must provide correct bank details for COD refunds.

10. Order Cancellation Policy

You can cancel your order under the following conditions:

  • Orders can be cancelled before they are shipped
  • Once the order is shipped, cancellation is not possible

To cancel an order, contact us immediately at neohomestyle82@gmail.com.

If the order is already dispatched, you may initiate a return after delivery.

11. Replacement Policy

We offer replacements in the following cases:

  • Damaged product received
  • Defective item
  • Incorrect product delivered

Replacement is subject to product availability. If replacement is not available, a full refund will be issued.

12. Late or Missing Refunds

If you have not received your refund:

  1. Check your bank account again
  2. Contact your bank or payment provider
  3. Wait for processing time

If the issue persists, please contact us at neohomestyle82@gmail.com.

13. Exchange Policy

Currently, we do not offer direct exchanges. If you wish to replace an item with another product:

  1. Return the original item
  2. Place a new order separately

14. Customer Responsibility

Customers are responsible for:

  • Providing accurate shipping details
  • Ensuring proper handling of products
  • Reading product descriptions carefully before purchase

We are not responsible for returns due to incorrect customer expectations.

15. Fraud Prevention

To ensure fair use of our policies:

  • We reserve the right to refuse returns from customers with excessive return history
  • False claims of damage or defect may lead to account suspension

16. Contact Information

For any return or refund-related queries, please contact us:

Store Name: Neohomestyle.com
Email: neohomestyle82@gmail.com
Address:
BARUIPUR, NATUNPARA
WARD NO -11
SOUTH 24 PARGANAS
KOLKATA – 700144
West Bengal, India

GST No: 19AVZPD9062F1ZZ

17. Policy Updates

Neohomestyle.com reserves the right to update or modify this Return & Refund Policy at any time without prior notice. Changes will be effective immediately upon posting on the website.

We encourage customers to review this policy periodically.

18. Final Note

At Neohomestyle.com, we believe in building trust through transparency and customer satisfaction. Our goal is to provide a hassle-free return and refund experience while maintaining fairness for both customers and our business.