Shipping policy
At Neohomestyle.com, we are committed to delivering your favorite Home & Garden products safely, quickly, and efficiently. This Shipping Policy outlines the terms and conditions related to the shipment of orders placed through our website. By placing an order with us, you agree to the policies stated below.
1. Order Processing Time
All orders placed on Neohomestyle.com are processed within 1–3 business days (excluding Sundays and public holidays). Once your order is confirmed, our team begins preparing it for shipment, including quality checks, packaging, and dispatch.
Orders placed after 6:00 PM IST will be processed on the next business day. During peak seasons, promotional sales, or high-demand periods, processing times may extend slightly. However, we always strive to dispatch orders as quickly as possible.
2. Shipping Time & Delivery Duration
We aim to deliver your products in a timely manner across India. Estimated delivery timelines are as follows:
- Metro Cities: 3–5 business days
- Tier 2 & Tier 3 Cities: 4–7 business days
- Remote Areas: 5–10 business days
Delivery times may vary depending on your location, courier partner availability, and external factors such as weather conditions, strikes, or government restrictions.
3. Shipping Charges
We offer affordable and transparent shipping charges:
- Free Shipping on selected products or orders above a certain value (as mentioned on the website).
- Standard Shipping Fee may apply on some products depending on size, weight, or delivery location.
Shipping charges, if applicable, will be clearly displayed at checkout before you make the payment.
4. Order Tracking
Once your order is shipped, you will receive a confirmation email and/or SMS with your tracking details.
You can track your order using the tracking link provided in the message. Please allow up to 24 hours for tracking information to update after dispatch.
If you do not receive tracking details, you can contact our support team for assistance.
5. Delivery Partners
We work with trusted courier and logistics partners to ensure safe and timely delivery of your orders. These partners are selected based on reliability, service coverage, and delivery efficiency.
6. Delivery Attempts
Our courier partners will make 2–3 delivery attempts at your provided address. If the delivery is unsuccessful due to:
- Incorrect address
- Customer unavailable
- Phone not reachable
The package may be returned to our warehouse. In such cases, re-shipping charges may apply.
7. Cash on Delivery (COD)
We offer Cash on Delivery (COD) services on selected orders and locations.
- COD orders may require confirmation via call or SMS before dispatch.
- Please ensure someone is available at the delivery address to receive and pay for the order.
Failure to accept COD orders repeatedly may result in restrictions on future COD purchases.
8. Shipping Address Guidelines
Customers are responsible for providing accurate and complete shipping details, including:
- Full Name
- Complete Address
- Landmark (if any)
- Valid Phone Number
Incorrect or incomplete addresses may lead to delays or failed deliveries. Neohomestyle.com will not be responsible for losses due to incorrect shipping information provided by the customer.
9. Delayed or Lost Shipments
While we strive to ensure timely deliveries, delays may occur due to unforeseen circumstances such as:
- Natural disasters
- Weather conditions
- Transport disruptions
- High order volumes
In case your order is significantly delayed or lost in transit, please contact us at:
We will coordinate with the courier partner and provide a resolution, which may include reshipping or refund, depending on the situation.
10. Partial Deliveries
Sometimes, your order may be shipped in multiple packages depending on product availability and warehouse location. In such cases:
- You may receive items separately
- Each shipment will have its own tracking ID
You will not be charged extra shipping fees for split shipments.
11. Damaged or Tampered Packages
We request customers to check the package at the time of delivery.
If you notice:
- Damaged packaging
- Tampered seal
- Missing items
Please do not accept the package and immediately report the issue to us with photos or videos.
If accepted, such claims may not be valid unless supported with proper proof.
12. International Shipping
Currently, Neohomestyle.com ships only within India. We do not offer international shipping at this time.
13. Change of Shipping Address
If you wish to change your delivery address after placing an order:
- Contact us within 12 hours of placing the order
- Changes may not be possible once the order is shipped
We are not responsible for delivery issues caused by late address change requests.
14. Refused or Undelivered Orders
If an order is refused at delivery or remains undelivered due to customer negligence:
- The order will be returned to our warehouse
- Shipping and handling charges may be deducted
- Refunds (if applicable) will be processed after inspection
15. Contact Information
For any shipping-related queries, feel free to contact us:
Store Name: Neohomestyle.com
Business Type: Home & Garden
Email: neohomestyle82@gmail.com
GST No: 19AVZPD9062F1ZZ
Address:
BARUIPUR, NATUNPARA
WARD NO -11
SOUTH 24 PARGANAS
KOLKATA – 700144
West Bengal, India
16. Policy Updates
Neohomestyle.com reserves the right to update or modify this Shipping Policy at any time without prior notice. Customers are encouraged to review this page periodically to stay informed about any changes.
17. Customer Satisfaction Commitment
At Neohomestyle.com, customer satisfaction is our top priority. We continuously work to improve our shipping process to ensure a smooth and reliable experience for every customer.