Terms of service

Effective Date: 31/03/2026

Welcome to NeoHomeStyle.com. These Terms of Service (“Terms”) govern your access to and use of our website, products, and services. By using our website, you agree to comply with and be bound by these Terms. Please read them carefully before using our services.

1. General Overview

This website is operated by Neo Home Style, a Home & Garden e-commerce platform. Throughout the site, the terms “we”, “us”, and “our” refer to Neo Home Style. By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following Terms.

Our business details:

  • Store Name: NeoHomeStyle.com
  • GST Number: 19AVZPD9062F1ZZ
  • Email: neohomestyle82@gmail.com
  • Address: Baruipur, Natunpara, Ward No-11, South 24 Parganas, Kolkata - 700144

2. Eligibility

By using this site, you represent that:

  • You are at least 18 years old or accessing under parental supervision
  • You have the legal capacity to enter into binding contracts
  • You will provide accurate and complete information

We reserve the right to refuse service to anyone for any reason at any time.

3. Products and Services

Neo Home Style offers Home & Garden products including décor items, kitchen accessories, storage solutions, and lifestyle essentials.

Product Information

We strive to ensure that all product descriptions, images, and prices are accurate. However:

  • Colors may slightly vary due to screen differences
  • Product sizes may have minor variations
  • We reserve the right to correct errors without prior notice

Availability

All products are subject to availability. We reserve the right to:

  • Limit quantities of any product
  • Discontinue any product at any time

4. Pricing and Payments

All prices listed on our website are in Indian Rupees (INR) and inclusive of applicable taxes unless stated otherwise.

Payment Methods

We accept:

  • Debit/Credit Cards
  • UPI Payments
  • Net Banking
  • Cash on Delivery (if available)

Pricing Policy

  • Prices may change without notice
  • Discounts and offers are subject to specific terms
  • We reserve the right to cancel orders due to pricing errors

5. Order Acceptance and Cancellation

Once you place an order, you will receive a confirmation email. However, this does not guarantee acceptance.

We reserve the right to:

  • Cancel or refuse any order
  • Limit quantities per customer
  • Cancel orders due to suspected fraud

Order Cancellation by Customer

You may cancel your order before it is shipped by contacting us at neohomestyle82@gmail.com.

6. Shipping and Delivery

We aim to deliver products in a timely and efficient manner.

Delivery Time

  • Standard delivery: 5–10 business days
  • Delays may occur due to external factors

Shipping Charges

  • Shipping fees (if applicable) will be displayed at checkout

Delivery Issues

We are not responsible for delays caused by:

  • Courier service issues
  • Incorrect address provided by customer
  • Natural disasters or unforeseen circumstances

7. Returns and Refunds

Customer satisfaction is important to us.

Return Policy

You may request a return if:

  • The product is damaged or defective
  • The wrong product is delivered

Conditions for Return

  • Request must be made within 3–5 days of delivery
  • Product must be unused and in original packaging
  • Proof of purchase is required

Refund Policy

  • Refunds are processed after product inspection
  • Refunds may take 5–10 business days
  • Shipping charges are non-refundable unless the error is from our side

8. User Responsibilities

By using our website, you agree:

  • Not to misuse the website for illegal purposes
  • Not to attempt hacking or disrupting services
  • Not to upload harmful content or viruses

Any violation may result in termination of access.

9. Intellectual Property

All content on this website, including:

  • Text
  • Images
  • Logos
  • Designs

are the property of Neo Home Style and are protected by applicable copyright and trademark laws.

You may not reproduce, distribute, or use any content without prior written permission.

10. Third-Party Links

Our website may include links to third-party websites.

We are not responsible for:

  • Content of third-party websites
  • Privacy policies of external platforms
  • Any damages arising from their use

Use third-party services at your own risk.

11. Limitation of Liability

To the fullest extent permitted by law, Neo Home Style shall not be liable for:

  • Any indirect or consequential damages
  • Loss of data or profits
  • Delays or service interruptions

Our liability is limited to the amount paid for the product purchased.

12. Disclaimer of Warranties

We do not guarantee that:

  • The website will be error-free
  • Services will be uninterrupted
  • Results will meet your expectations

All products and services are provided “as is” and “as available”.

13. Privacy Policy

Your use of our website is also governed by our Privacy Policy.

We are committed to protecting your personal information and ensuring secure transactions.

14. Fraud Prevention

We take fraud seriously. We reserve the right to:

  • Verify customer identity before processing orders
  • Cancel suspicious transactions
  • Report fraudulent activities to authorities

15. Termination

We may terminate or suspend your access to our website:

  • Without prior notice
  • For violation of these Terms
  • For suspected fraudulent activity

16. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of India.

Any disputes shall be subject to the jurisdiction of courts in Kolkata, West Bengal.

17. Changes to Terms

We reserve the right to update or modify these Terms at any time.

  • Changes will be posted on this page
  • Continued use of the website means acceptance of updated Terms

18. Contact Information

For any questions regarding these Terms, please contact us:

19. Entire Agreement

These Terms constitute the entire agreement between you and Neo Home Style regarding the use of our services and supersede any prior agreements.

20. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

21. Force Majeure

We are not liable for failure or delay in performance due to events beyond our control, including:

  • Natural disasters
  • Government restrictions
  • Internet outages
  • Pandemic situations

22. Customer Support Commitment

At Neo Home Style, we are dedicated to providing excellent customer service.

  • Fast response to queries
  • Transparent communication
  • Customer-first approach

We aim to make your shopping experience smooth, reliable, and enjoyable.

Conclusion

By using NeoHomeStyle.com, you acknowledge that you have read, understood, and agreed to these Terms of Service.